We were taken back to our services on time. This is a very clean and beautiful looking facility. We arrived 30 minutes early and we were given a tour of the facility. The pictures were gorgeous and we both agreed that we would spend half a day enjoying a spa retreat. My girlfriend and I were VERY excited to make this spa the focal point of our trip while visiting Park City, Utah.

I am an avid spa goer and I will travel the world just to visit top rated spas. Facilities also fell short of expectations, with other local spas offering far superior amenities The manager did apologize in person, but the staff on checkout noted the manager wanted to follow up and took contact info, but I have yet to hear back Actual massage was different than scheduled, and not sufficient quality to stay for the duration The attendants came to find me at 2:30 pm for my appt, having changed the time again without communicating Lunch took an hour to be delivered, and they required a separate credit card from the spa because their systems don't communicate

They couldn't find my reservation when I arrived (despite the multiple confirmation calls), and changed the spa time from 3pm to 2:45pm Received five calls tied to confirmation and getting the credit card (which they didn't write down right) the day prior The initial booking (via phone) they couldn't take the credit card due to system issues Operational deficiencies fall well short of a five-star experience, with poor execution and underwhelming resolution.

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